Help Desk

An Online Guide to Accessing National University’s Web Resources.

To help you access National University’s digital assets, the Information Technology department has assembled the following resources:

Tips for Using the Troubleshooting Guides

• The Troubleshooting Guides are located under the “Help Desk” link in the menu
• Use the Guides to find solutions to common IT issues and as a quick reference tool.
• The Guides can also be used to answer Frequently Asked Questions (FAQs)

Tutorials

• The Tutorials link is located under “Help Desk” on the right-hand menu.
• These step-by-step tutorials illustrate how to use the SOAR Portals and other Web applications.
• IT manuals will be included soon.

More Help

• Click on the appropriate “more help” link in the left-hand column to access contact information for the IT Help Desk, Student Services, and various academic departments.

• More Help for Students (including Online Students)
• 10 Computing Facts
• Cleaning Your Cache
• Cookies – Why Enable Them?
• Pop Up Blockers
• Spam – What to Do?
• Avoiding Computer Viruses
• Adjunct Faculty
• Current Student Tutorials